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Shipping & Returns

DELIVERY & RETURNS

Deliveries are made between 9AM – 5PM and will require a signature to ensure safe and secure delivery.
Delivery times apply to orders placed BEFORE 3.00PM that day.

 

UK & INTERNATIONAL RETURNS:

Returns (shipping will not be refunded) can be arranged via: customerservice@tara-matthews.com


EUROPE

For all returns, exchanges and refunds please follow the above procedure:

• For any return in Europe the client will bare all costs and the goods remain the clients’ full responsibility until accepted at our returns department.

• If an exchange in size is needed, we will offer a £25 collection service and the client will be contacted, prior to sending out the replacement, to process payment for re-shipping. We will notify you of the scheduled pick up date if an exchange in size is possible.

 

REST OF WORLD

For all returns, exchanges and refunds please follow the above procedure listed in RETURNS AND EXCHANGES PROCEDURE.

 

INTERNATIONAL DELIVERIES:

Delivery outside the EU may be subject to local import taxes, which are the customer’s responsibility where they apply.
If so, the shipping company will either contact you by telephone once your items are in customs to let you know the cost, delaying your delivery time as goods held at customs.

Alternatively the courier service will require payment of import or customs duties upon delivery.
It will be your responsibility to pay the necessary charges for local authorities to release the goods.
Please be aware that if you don’t choose to pay the import taxes we reserve the right to charge any additional costs incurred by Tara Matthews to you.

 

FAULTY GOODS
:

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within two months of purchase. 
Please note that all items that are damaged as result of wear and tear are not considered to be faulty.

For all faulty items outside our Returns policy please contact customerservice@tara-matthews.com
Once returned and authorised as faulty, any shipping costs will be refunded.

 

RETURNS & EXCHANGES:

Items should be returned new, unused in their original Tara Matthews packaging.
Returns that are damaged, worn, altered or without labels and hygiene protectors will not be accepted and may be sent back to the customer.
All items returned must be authorised via email from customer service. Unidentified returns may be returned to the sender.

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